Troubleshooting your Barcode Printer

Last Updated: Nov 14, 2017 12:12PM GMT

Troubleshooting your Barcode Printer

Tips on how to reset your Zebra TLP 2824 Barcode Label Printer


During the life of your barcode label printer you may experience technical difficulties that require further attention. However​, before concluding you have an issue, be sure to go through the below checklist first. If the issue persists, please reach out to the Support team then.
  1. Make sure Mozilla Firefox is being used as your browser, Zebra printers are only supported on Firefox.
  2. Ensure your Java is up to date. If you are unsure, please click here and verify your Java settings. You can also download the latest Java update through here.
  3. Make sure your printer is connected to Fashion GPS through the Printer Setup page.

PROBLEM: MY PRINTER IS FLASHING RED



 
  • A flashing red light typically indicates a hardware issue.

  • To troubleshoot please assure that all hardware is installed properly. This includes (ink resin and label rolls)

  • See the following links for steps on hardware installation: Replacing Ink and Labels.
     
  • ​If all hardware is installed properly and you've turned off and on your printer there could be an internal hardware issue present.

PROBLEM: MY LABELS ARE PRINTING BLANK BUT WE HAVE INSTALLED THE INK IN THE PRINTER

  • Blank labels usually indicated you're out of ink or the resin has already been used.

  • Please always open your printer to check if your ink resin has barcode in-prints as shown above. 

  • If your ink does have barcode printer, please unravel the resin until the resin runs blank.
     
  • ​If the resin doesn't run blank and you are left with the empty cartridge please navigate to the Replacing Ink and Labels manual.
 

PROBLEM: MY LABELS ARE SKIPPING AND PRINTING UNEVENLY

  • If your labels are printing unevenly or skipping around, you will need to recalibrate your printer. Please follow the instructions below to reset your printer.






 

RESETTING USING THE FEED BUTTON:
 

  • You should always first attempt to reset your printer using the green button located on top. (pictured on left)
  • Hold the green button on your printer down for a sequence of four flashes. (ie.: 1....1,2....1,2,3...1,2,3,4..) 

  • After doing so, a series of barcodes should print out confirming your successful reset. 
     
  • Always remember to turn your printer off and then back on after each reset.

 

RESETTING USING THE INTERNAL RESET BUTTON:
 

  • To recalibrate your printer you will first need to locate the tiny pinhole slot below the on off switch on the left bottom side of your printer. 

  • Locate a paper clip and unravel. Insert the paper clip into the pinhole lightly. Once the button is pressed the green light on top will flash. Hold this for a series of 5 flashes. 

  • Upon completing, a series of labels should print out confirming that you printer has been reset.
     
  • Always remember to turn your printer off and then back on after each reset.


NOTE: For any printer issues regarding warranties or replacement please be sure to contact Zebra directly +1 847 634 6700.  If you purchased your printer from the Fashion GPS team simply send us an email and we will follow up accordingly.
 

Frequently Asked Questions: Hardware

QI am trying to print but nothing happens with the printer, what’s wrong?  
A: This could be due to MANY reasons. Please check the following before calling Fashion GPS for support: 

  • Am I out of labels or ink resin?
  • Is the printer plugged in and on? 
  • Is the light around the button on top of the printer green? 
  • If the printer is set up locally, is the USB cord plugged into BOTH the printer and the computer? 
  • If this is set up as a network printer, is the printer connected to the network and is the light in the back of the printer (when the Ethernet is plugged in) green? 
  • Are the right printers selected in my “Printer Setup” settings from my Fashion GPS site?

Q: I am trying to print but the printer “prints” out a blank label. Why? 
A: The printer is most likely out of ink. Please refer to the “Replace Ink and Labels of your Barcode Printer" article and follow all instructions.

QWhy is the printer printing crooked labels?
A: This is because the media guides are loose and the labels are not centered correctly. To fix, please refer to the Loading New Labels section on this article.

QThe printer makes a sticky sound when it prints, why?
A: The resin ink roll is most likely loose. To fix, please refer to this article and make sure the ribbon is taut.

Contact Us

https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete