Failed Email Explanations

Last Updated: Jul 10, 2016 11:42PM BST

​Explanation of Failed Email Statuses

Understand why your recipients may not be receiving their emails / invitations.
  • “Your message was rejected due to its content”: This email content contains words or images that the recipient’s mailbox rejects.
  • “The email address is invalid”: The recipient’s email address no longer exists.
  • "The email address is unsubscribed": The recipient has opted our of receiving Fashion GPS emails, so you can resend from your own email.
  • “The domain of the email address is invalid”: The email address domain (ex. @domain.com) is not a valid domain.
  • “The email address is not in a valid format”: Please check that the format of the email address is correct (spelled correctly, no symbols, etc.).
  • “The email address was rejected”: Something is wrong with the actual email address. It may not exist or may not be active.
  • “The recipient’s mailbox is full or over quota”: The recipient’s mailbox is full. Contact the recipient and tell them to clear some space in their mailbox.
  • “Recipient email account is inactive/disabled”: Something is wrong with the actual email address. It may not exist or may not be active.
  • “Your email address was rejected”: The recipient’s anti-virus may be blocking the delivery of your email.
  • “Protocol error, invalid command or timeout”: There is a problem with the recipient’s server. Please contact the recipient.
  • “Unable to connect to recipient’s mail server”: There is a problem with the recipient’s server. Please contact the recipient.
  • “Your message was rejected because the receiving server is not accepting mail for the destination domain”: There is a problem with the recipient’s server. Please contact the recipient.
  • “Out of office / Auto-reply”: Out of office replies are included in the “Failed” tab to call attention to this individual, in case you would like to forward the invite elsewhere. The invite was delivered to the recipient’s inbox.
  • “Unable to connect to recipient’s mail server”: There is a problem with the recipient’s server. Please contact the recipient.
  • “This email address is on a suppression list”: The recipient flagged Fashion GPS emails as abuse. They must request to be removed from this suppression list. 
 

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